Frequently Asked Questions
Everything you need to know about Smel. products, shipping, and our beauty philosophy.
Are Smel. products cruelty-free and vegan?
Yes, absolutely. At Smel., we are committed to ethical beauty. All our products are 100% vegan and we never test on animals at any stage of production.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return policy if I'm not satisfied with a scent?
We want you to love your purchase. If you are not completely satisfied, you can return gently used products within 30 days of purchase for a full refund or store credit.
Do you use synthetic fragrances or natural essential oils?
We use a sophisticated blend of high-quality natural essential oils and safe, lab-derived aroma molecules to ensure long-lasting wear and minimize potential allergens.
Can I track my shipment?
Yes. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.